Terms and Conditions


• A maximum of 8 people per booked timeslot, (from no more than 2 households) will be permitted entry at any one time. Please note that tickets are non-transferable, and can only be used by the purchaser and their party. Any tickets resold to a third party will be invalid. Dogs are not permitted within the Castle unless they are registered assistance dogs. Due to Covid-19 each member of the party aged 5 and above must wear a face mask or covering. Face shields will be issued to guests who don't.


We do not store credit card details nor do we share customer details with any 3rd parties.
• In order to support the national Covid-19 Track & Trace initiative, your contact details will be retained for a period of 21 days before being destroyed.


• Please note that no refund will be offered for trips cancelled within 24 hours of your booked slot. Any refunds deemed to be valid will be processed less a 20% administration fee.


• Please note children under the age of 16 must be accompanied by an adult.


• Any correspondence should be emailed to info@eileandonancastle.com as tickets@eileandonancastle.com is not monitored

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